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System Status

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Domain Services Operational

Core gTLDs 国内网络加速器

快区加速器 Operational

Other gTLDs Operational

Other ccTLDs 快区加速器

Premium Names Operational

WHOIS 国内网络加速器

APIs Operational

OpenSRS API Operational

OpenHRS API 国内网络加速器

Email API Operational

Hosted Email 国内网络加速器

Cluster A Operational

加速器去哪里下载 Operational

Webmail Operational

Control Panels Operational

Reseller Control Panel Operational

Classic RWI Operational

加速器去哪里下载 Operational

DNS Operational

SystemDNS Operational

Domain Forwarding 快区加速器

加速器去哪里下载 Operational

Reseller Support Operational

GoMobi Operational

System Messaging Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

Afilias Registry Aug 4, 15:00-17:00 UTC

During this scheduled system maintenance by the registry, the following services may be unavailable:

Availability Checks
Whois Services
Domain Purchases
Domain Renewals
Domain Updates

For a list of affected TLD's, please look the registry up in the following spreadsheet:
http://opensrs.help/chart
Posted on Jul 31, 14:58 UTC

Afilias Registry Aug 6, 15:00-19:00 UTC

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During this scheduled system maintenance by the registry, the following services may be unavailable:

Availability Checks
Whois Services
Domain Purchases
Domain Renewals
Domain Updates

For a list of affected TLD's, please look the registry up in the following spreadsheet:
国内网络加速器
Posted on Jul 28, 12:14 UTC

.COM/.NET registry Oct 25, 01:00-05:00 UTC

During this scheduled system maintenance by the registry, the following services may be unavailable:

Availability Checks
Whois Services
Domain Purchases
Domain Renewals
Domain Updates

For a list of affected TLD's, please look the registry up in the following spreadsheet:
国内网络加速器
Posted on Jul 28, 快区加速器 UTC

Past Incidents

Aug 3, 加速器

No incidents reported today.

Aug 2, 2024

Nominet Registry Connections

Resolved - Our engineering team has confirmed that the Nominet registry connection issue is not affecting our OpenSRS platform. Sorry for the confusion caused.

Incident Start Time: 08-02-2024 20:52:00 UTC
Incident End Time: 08-02-2024 21:05:00 UTC
Total Duration: 2 hours 13 minutes
Aug 2, 23:11 UTC

Update - We are continuing to investigate this issue.
Aug 2, 21:53 UTC

Update - We are currently having connection issues with the Nominet registry. The registry might be experiencing a temporary outage or undergoing maintenance. Our engineering team is investigating and will update as soon as we hear back from the registry.

This affects registrations, renewals, and management of .UK domains. Existing domains will continue to resolve normally.

For a list of affected TLDs, please see: http://opensrs.help/chart
Aug 2, 加速器去哪里下载 UTC

Investigating - Nominet Registry Connections
Aug 2, 21:23 UTC

Aug 1, 2024

No incidents reported.

Jul 31, 2024

Cluster B - Webmail login issue

Resolved - Our team was able to find a solution to the Cluster B email issue, the issue is now resolved.
The root cause is under investigation.

Incident Start Time: 07-31-2024 00:08 UTC
Incident Start Time:07-31-2024 00:54 UTC
Total Duration: 46 minutes
Jul 31, 加速器去 UTC

Investigating - We are currently investigating an issue affecting webmail logins on Cluster B. Our engineering team is currently working on this and we will provide updates as soon as possible.

Clients will experience delays, failures, and accessibility issues on webmail logins in Cluster B.
Jul 31, 00:26 UTC

Jul 30, 2024

DNS replication

Resolved - An issue with database replication for our DNS nodes was causing some stale records to be provided. Any DNS record lookups on SystemDNS name servers would intermittently respond with stale results, depending on which name server was hit. The results would be the records from before the issue start time Thursday (July 30th).

Our engineering team was able to resolve the issue with a copy of the database.

Incident Start Time:07-30-2024 19:20:00 UTC
Incident End Time:08-01-2024 08:15:00 UTC
Total Duration:35 hours 55 minutes
Jul 30, 23:30 UTC

Jul 29, 2024

Cluster A - inbound email delay

Resolved - Our engineering team has enabled the email delivery services and users will be able to receive emails successfully.

Incident Start Time: 07-29-2024 20:08:00 UTC
Incident End Time:07-29-2024 23:19:00 UTC

Total Duration:3 hours and 11 minutes
Jul 29, 23:44 UTC

Update - Our Engineering team is continuing their work on the affected storage to alleviate the load spike.
Jul 29, 21:25 UTC

Update - One of the network storage is experiencing high load. Engineering team has disabled inbound email deliveries for a subset of users to reduce the load on the affected storage device. The root cause is under investigation.

Subset of users in Cluster A may experience inbound email delivery delays, slowness or timeouts while accessing their email.
Jul 29, 20:36 UTC

Investigating - Degradation of service
Jul 29, 20:30 UTC

加速器去哪里下载

Resolved - This incident has been resolved.
Jul 29, 13:15 UTC

加速器去哪里下载 - Engineering team has successfully migrated all the (beta testing) mailboxes to the legacy infrastructure and users are able to access all their emails. Users might notice incorrect dates and timestamps on the emails. Engineering team is currently working on resolving issues. Further updates will be provided once the issue is corrected.

Cluster A remains operational for all production services.

Next update: Based on progress.
Jul 27, 14:30 UTC

Update - Engineering team has successfully brought all services online and started prioritizing migrations for customers' (beta testing) mailboxes. Further updates will be provided once all the mailboxes are merged and users are able to view all their emails.

Cluster A remains operational for all production services.

Next update: Based on progress.
Jul 24, 快区加速器 UTC

Update - Our engineering team is performing final cleanup and data integrity checks before re-enabling the service for the affected (beta testing) customers. Cluster A remains operational for all production services.

Next update: Based on progress.
Jul 22, 加速器去哪里下载 UTC

国内网络加速器 - Our engineering team continues to work with our solution provider towards restoring the service for those affected (beta testing) customers. The recovery effort is in the final phase and we should have more information to report tomorrow. Cluster A remains operational for all production services.

Next update: Wednesday
Jul 21, 21:04 UTC

Update - Our engineering team continues to work with our solution provider towards restoring the service for those affected (beta testing) customers. Cluster A remains operational for all production services.

Next update: Tuesday
Jul 20, 20:18 UTC

Update - Our engineering team continues to work towards restoring the service for those affected (beta testing) customers. Cluster A remains operational for all production services.

Next update: Monday
Jul 19, 18:18 UTC

Update - We are continuing to work on a fix for this issue.

Next Update: Sunday
Jul 18, 21:04 UTC

Update - Our team continues to work towards restoring the service to a familiar state. Otherwise, the users participating in the beta can still use the service with the following in mind:

- Should you be presented an error on webmail login then log out and try logging in again
- Webmail timestamps will default to Pacific Time, you can adjust this in your webmail settings

Next Update: Saturday
Jul 17, 19:24 UTC

Update - We have implemented a workaround for those affected customers beta testing new features and their email services have been restored. We will continue to work for a permanent fix.
Jul 17, 15:42 UTC

Update - We are continuing to work on a fix for this issue. This issue only affected a few identified customers.

Next update: 1 hour
Jul 17, 14:00 UTC

Identified - We are currently experiencing partial outage on Cluster A which affects specific customers beta testing new features. We are working directly with the small number of customers who are affected and this does not affect the operation of our production services. Resellers and email users who are not explicitly beta testing these new features are unaffected by this issue.

Next update: 1 hour
Jul 17, 快区加速器 UTC

.am, .cx .la Registry

国内网络加速器 - The scheduled maintenance has been completed.
Jul 29, 11:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 29, 07:00 UTC

加速器去哪里下载 - During this scheduled system maintenance by the registry, the following services may be unavailable:

Availability Checks
Whois Services
Domain Purchases
Domain Renewals
Domain Updates

For a list of affected TLD's, please look the registry up in the following spreadsheet:
http://opensrs.help/chart
Jun 23, 11:44 UTC

Jul 28, 2024

.UK Registry

Completed - The scheduled maintenance has been completed.
Jul 28, 07:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 28, 05:00 UTC

Scheduled - During this scheduled system maintenance by the registry, the following services may be unavailable:

Availability Checks
Whois Services
Domain Purchases
Domain Renewals
Domain Updates

For a list of affected TLD's, please look the registry up in the following spreadsheet:
http://opensrs.help/chart
Jul 22, 11:25 UTC

Scheduled maintenance for externally managed TLD's

Resolved - The scheduled maintenance has been completed.
Jul 28, 04:59 UTC

Monitoring - We are currently undergoing a scheduled maintenance for certain ccTLD's, expected to end at 5am UTC. During this scheduled system maintenance, the following services may be unavailable:

Availability Checks
Whois Services
Domain Purchases
Domain Renewals
Domain Updates

For a list of affected TLD's please follow this link: http://opensrs.help/external-tlds.
Jul 28, 04:51 UTC

.ASIA/.ME/.XXX/.BZ registry connection

加速器 - The registry connection has now been completely restored and this incident is now resolved. We are still awaiting a response from Afilias on this outage.

Incident Start Time: 07-28-2024 01:19:00 UTC
Incident End Time: 07-28-2024 02:16:00 UTC
Total Duration: 57 minutes.
Jul 28, 02:39 UTC

Update - We are currently experiencing connection issues with Afilias registry.
User will experience difficulties to lookup .xxx/.asia/.me/.bz TLD's, renewals and registrations will also be unavailable at this time.

We will continue to investigate and provide further information as it becomes available.
Jul 28, 加速器去 UTC

Investigating - Degradation of service
Jul 28, 国内网络加速器 UTC

Jul 27, 2024

Jul 26, 2024

Cluster A - email delays

Postmortem - 快区加速器
Jul 28, 15:31 UTC

Resolved - Our engineering team has resolved the issue on cluster A that was impacting load times and email delay.

Incident Start Time: 07-26-2024 14:50:00 UTC
Incident End Time:07-26-2024 17:35:00 UTC
Total Duration:2 hours 45 mins
Jul 26, 18:21 UTC

Update - Engineering team is still working on resolving the identified issues to alleviate the load. We will provide further updates shortly.

Customers may experience longer load time and email delays.
Jul 26, 17:21 UTC

加速器去哪里下载 - Engineering team has identified issues that were causing high load on one of our storage devices. They are currently working on resolving them to alleviate the load.

Customers may experience longer load time and email delays.
Jul 26, 16:21 UTC

Investigating - We are experiencing high load issue in one of our storage devices which is causing email delays in Cluster A. We have engaged the engineering team and they are currently investigating the issue.
Jul 26, 加速器去 UTC

SGNIC Registry

Completed - The scheduled maintenance has been completed.
Jul 26, 07:01 UTC

加速器 - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 26, 00:01 UTC

Jul 25, 2024

快区加速器

葫芦加速去器 - This incident has been resolved.

Incident Start Time: 07-25-2024 18:33:00 UTC
Incident End Time:07-25-2024 20:20:00 UTC

Total Duration:1hr 47 min.
Jul 25, 20:33 UTC

Monitoring - Our engineering team implemented a fix and the queued mail is being delivered now. All services are restored at present. We will keep monitoring the issue.
Jul 25, 20:14 UTC

Investigating - We are currently experiencing inbound mail delays on Cluster B. Our engineering team is investigating the issue.

We will provide an update once we have additional information.
Jul 25, 19:51 UTC

Jul 24, 2024

Cluster A - IMAP/POP/Webmail

Postmortem - 快区加速器
Jul 28, 15:30 UTC

Resolved - The engineering team has restored and enabled all the authentication service. Users will be able to access email using IMAP/Webmail/POP on Cluster A.

Incident Start Time: 07-23-2024 23:30:00 UTC
Incident End Time: 07-24-2024 00:42:00 UTC
Total Duration: 1 hours and 12 minutes
Jul 24, 01:06 UTC

Update - Our engineering team continues to investigate the high load. The root cause is still under investigation.
Jul 24, 00:38 UTC

Update - Users on Cluster A will be unable to use webmail to access emails, as well as unable to fetch their emails via IMAP/POP. Engineering team has already been engaged and currently investigating.
Jul 24, 00:12 UTC

Investigating - Degradation of service
Jul 24, 国内网络加速器 UTC

Jul 23, 2024

葫芦加速去器

Resolved - This incident has been resolved.
Jul 23, 13:55 UTC

Investigating - We are currently experiencing a Minor incident that is impacting our ticketing system. The engineering team has been engaged to investigate the issue.
Jul 23, 13:54 UTC

.CH/.LI Registry

Completed - The scheduled maintenance has been completed.
Jul 23, 05:30 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 23, 05:01 UTC

.IN Registry Maintenance

Completed - The scheduled maintenance has been completed.
Jul 23, 02:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 22, 22:01 UTC

Jul 22, 2024

Cluster A Hostedemail Planned Maintenance

Completed - The scheduled maintenance has been completed.
Jul 22, 快区加速器 UTC

国内网络加速器 - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 22, 国内网络加速器 UTC

国内网络加速器 - The engineering team is performing IMAP nodes service restart on Cluster A.

Users will get disconnected from POP and IMAP. Users will have to re-login to access their email. Users will be able to send and receive emails during the maintenance period.
Jul 22, 快区加速器 UTC

加速器去哪里下载

Completed - The scheduled maintenance has been completed.
Jul 22, 01:25 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 21, 21:25 UTC

Scheduled - During this scheduled system maintenance, the following services may be unavailable:

Availability Checks
Whois Services
Domain Purchases
Domain Renewals
Domain Updates
Jul 21, 加速器去哪里下载 UTC

Jul 21, 2024

Jul 20, 2024

Domain Services - Intermittent Connection issues with domain lookups

Resolved - Engineering team has identified the issue to be related to capacity on the servers. They increased the resources and restarted the servers to bring the service back online. This issue has been subsided and no further interruptions are expected.

Incident Start Time: 07-20-2024 12:00:00 UTC
Incident End Time: 07-20-2024 15:18:00 UTC
Total Duration: 3 hours and 18 minutes
Jul 20, 15:54 UTC

Investigating - We are experiencing intermittent connection issues affecting domain lookup service. The engineering team has been engaged and are investigating the issue. Some customers may experience failed attempts when looking up domains through API or front end services.
Jul 20, 15:22 UTC